Privacy Policy

1. Introduction

Welcome to UPTIK ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy sets out how we collect, process, and protect your data when you use our Predictive Aftermarket OS platform (the "Service").

2. Information We Collect

We collect and process the following categories of data to provide and improve our service:

• Account Information: Name, email address, password, role/title, and organization details required for account creation and RBAC enforcement.
• Asset & Telemetry Data: Data you provide regarding physical assets, equipment telemetry, cycle counts, and maintenance logs.
• CRM & Integration Data: Information synced from your third-party systems (e.g., Salesforce, HubSpot, Enterprise ERPs) for the purpose of predictive quote generation.
• Billing Information: Payment details, processed securely via our payment processor.
• Usage Data: Application logs, interacting tracking, and IP addresses to assure security and monitor application performance.

3. Use of Information

We use your information exclusively for the following purposes:

• To provide, maintain, and improve the Predictive Aftermarket OS capabilities.
• To process natural language and technical manuals to power the predictive Knowledge Base Engine.
• To orchestrate automated transactional and marketing emails (e.g., automated quote outreach).
• To manage billing and ensure secure authentication.
• To comply with legal obligations and enforce our Terms of Service.

4. Third-Party Sub-Processors

To operate our B2B SaaS platform efficiently, we engage the following industry-standard third-party service providers who process data on our behalf. We have Data Processing Agreements (DPAs) in place with these providers:

• Supabase: For secure database hosting (PostgreSQL), storage, and user authentication.
• Stripe: For secure subscription and payment processing.
• Resend: For transactional and automated email delivery.
• OpenAI: For vectorization and natural language processing of your uploaded knowledge base materials. Your data is not used to train global OpenAI models.

5. Data Rights (GDPR & CCPA)

Depending on your location (such as the European Economic Area or California), you have specific statutory rights concerning your personal data:

• Right Access: You can request a copy of the personal data we hold about you.
• Right of Rectification: You can request that we update or correct inaccurate data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data and associated asset data from our active systems.
• Right to Opt-Out: Residents of California have the right to opt-out of the "sale" of their personal information. We do not sell your personal data.

You can manage cookie preferences at any time via the cookie consent banner accessible on our site.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your data, including encryption at rest and in transit, Role-Based Access Control (RBAC), and strict API key management. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Contact Us for Data Requests

To exercise your data rights, request account deletion, or ask questions about this Privacy Policy, please contact our Data Protection Officer at: